NeoFinder Licensing Questions


Updates from CDFinder?
All CDFinder licenses sold after January 1, 2011, receive a free update: Request free update
Or buy an update here.
All updates require a valid CDFinder user license of the same number of users (or for a cross-grade, a valid license of the other product)
Of course, we also offer updates for all other license packs in any size, please contact us for an offer!

I still haven't received my license key, what is going on?
Most likely, we cannot send you emails. Today, there are so many filters and who knows what that email is not as reliable as it once was. (A most horrible service provider is comcast.com: They rapidly block half of the world, but never release any blocks. So if you have a comcast.com email account, please provide us with an alternative email at another provider)

So if you are waiting for a reply from us, but not getting any, it is either your email provider blocking our mails, or any filter in your mail application. (There have been a few cases where the email address was simply misspelled, please check that also)

To get around this, either send us a different email address we could use, or a fax number, or make sure we have your postal address, so if all fails, we can send the license key by mail.


 I have only received a temporary license key?
When you purchase a NeoFinder license using your reseller Kagi, you receive an email with an confirmation of your order. As a service for you, this email already contains a temporary NeoFinder license key, so you can start using NeoFinder immediately.
You will receive your own final license key in the five business days following that purchase directly from us, in a second email.
Please make sure that you did not block the "CDFinder.de" domain in your mail server, see above!


 I have purchased NeoFinder with PayPal, when will I get my license key?
After the successful PayPal transaction, you should see a web page telling you that we will deliver your license key by email within five business days. That page also includes a temporary license key that will get you started immediately.
If you still haven't received your key after five business days, please see above...


 How do I enter my License Key into NeoFinder?
Use the command "Licenses..." in the application menu. There, you can load and activate your "nn.neofinderlicense" file, or delete a previous license.

Or just double click on the ".neofinderlicense" file we have sent you by email. It is that simple!